Privacy Policy

This Privacy Policy describes how Holaa - Truly Malabar (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website hosted on Shopify.

Information We Collect

When you visit our website, we may collect the following types of information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment method details (processed securely by third-party payment gateways)

Order Information

  • Products purchased

  • Order value

  • Transaction history

Device & Usage Information

  • IP address

  • Browser type

  • Time zone

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate order updates and shipping information

  • Respond to customer support requests

  • Improve website performance and user experience

  • Prevent fraud and unauthorised transactions

  • Comply with legal and regulatory requirements

Payment Information

We do not store your card, UPI, or bank details.

Payments are processed securely through trusted third-party gateways such as Razorpay, which adhere to industry-standard security practices.

Sharing of Personal Information

We may share your personal information with:

  • Courier and logistics partners for order delivery

  • Payment gateways to process transactions

  • Technology and analytics partners to improve our services

  • Legal or regulatory authorities when required by law

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies to:

  • Enable core site functionality

  • Understand user behaviour

  • Improve performance and experience

You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

Data Security

We take reasonable and appropriate measures to protect your personal information.
All transactions are secured using industry-standard encryption and security protocols.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory obligations

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data (subject to legal requirements)

  • Opt out of promotional communications at any time

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements.
Any updates will be posted on this page with immediate effect.