Terms and Conditions

Terms & Conditions

Overview

This website is operated by Holaa - Truly Malabar. Throughout the site, the terms “we”, “us”, and “our” refer to Holaa - Truly Malabar. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”).

If you do not agree to all the terms and conditions, then you may not access the website or use any services.

Eligibility

By using this site, you confirm that:

  • You are at least the age of majority in your state or region, or

  • You are using the site under the supervision of a parent or legal guardian

Products & Services

  • All products listed on the website are subject to availability

  • We reserve the right to limit quantities or discontinue any product at any time

  • Product images are for representation purposes; actual product packaging may vary slightly

Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise

  • We reserve the right to change prices without prior notice

  • Payments are processed securely through third-party payment gateways integrated with Shopify

  • We are not responsible for payment failures caused by banks, wallets, or payment service providers

Order Acceptance & Cancellation

  • We reserve the right to accept or reject any order placed on the website

  • An order may be cancelled due to:

    • Product unavailability

    • Incorrect pricing or product information

    • Suspected fraudulent activity

  • If your order is cancelled after payment, the amount will be refunded as per our Refund Policy

Shipping & Delivery

  • Delivery timelines provided are estimates and may vary due to external factors

  • We are not responsible for delays caused by courier partners, natural events, or incorrect address details provided by the customer

  • Risk of loss and title for products pass to you upon delivery

Returns, Refunds & Replacements

  • Returns, refunds, and replacements are governed by our Refund Policy

  • Due to the nature of food products, returns may be restricted for hygiene and safety reasons unless the product is damaged or incorrect

Accuracy of Information

We strive to ensure that all information on the website is accurate. However:

  • Errors related to product descriptions, pricing, or availability may occur

  • We reserve the right to correct such errors without prior notice

Intellectual Property

All content on this website, including:

  • Text

  • Images

  • Logos

  • Graphics

  • Designs

is the property of Holaa - Truly Malabar and is protected by applicable intellectual property laws.
Unauthorised use, reproduction, or distribution is strictly prohibited.

Prohibited Uses

You agree not to use the website for:

  • Any unlawful purpose

  • Violating any applicable laws or regulations

  • Infringing upon intellectual property rights

  • Transmitting harmful code, malware, or viruses

  • Misrepresenting your identity or providing false information

Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential damages

  • Our liability, if any, shall be limited to the amount paid by you for the product

Indemnification

You agree to indemnify and hold harmless Holaa - Truly Malabar, its directors, employees, and partners from any claim arising out of your use of the website or violation of these Terms.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be effective immediately upon posting on the website.