Shipping Policy
Shipping Locations
We currently ship across India.
At this time, we do not offer international shipping.
Order Processing Time
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All orders are processed within 3–5 business days
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Orders may not shipped or delivered on Sundays or public holidays
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During high-demand periods (sales, festivals), processing may take slightly longer
Once your order is shipped, you will receive a shipping confirmation message/email with tracking details.
Shipping & Delivery Timeline
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Metro cities: 2–4 business days
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Non-metro / Tier 2 & 3 cities: 4–7 business days
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Remote locations: Up to 7–10 business days
Delivery timelines may vary depending on courier partner, pin code serviceability, weather conditions, or unforeseen delays.
Shipping Charges
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Shipping charges (if applicable) are calculated and displayed at checkout
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Any free shipping offers will be clearly mentioned on the website or product page
Order Tracking
Once your order is shipped, tracking details will be shared via:
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Email and/or
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WhatsApp / SMS (on the registered mobile number)
You can use these details to track your shipment in real time.
Delays & Exceptions
While we strive to deliver every order on time, delays may occur due to:
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Courier partner issues
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Natural events or operational disruptions
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Incorrect or incomplete address details
In such cases, we appreciate your patience and support.
Incorrect Address / Failed Delivery
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Please ensure that the shipping address and contact details are accurate at checkout
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If an order is returned due to incorrect address or failed delivery attempts, re-shipping charges may apply
Damaged or Missing Packages
If your order arrives damaged or incomplete:
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Contact us within 48 hours of delivery
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Share clear photos/videos of the package and products
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We will investigate and resolve the issue at the earliest
Contact Us
For any shipping-related queries, reach out to us at:
📧 grandegourmet.opc@gmail.com
📱 +91 9187201961